Refund policy
At Bayte, we're dedicated to ensuring you love your purchase. If any issues arise, we're here to assist you promptly and effectively.
Return Address
225 East 34th Street, Apt 12G, New York, NY, 10016, United States
Note: The above return address is our main return address. When you request a return, you may receive the return address of the specific supplier for the fastest processing.
General Conditions
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Return Period: 30 days from the delivery date.
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Restocking Fees: No cost.
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Refund Time: Within 7 business days.
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Shipping Costs for Returns: No cost.
We want you to be completely satisfied with your purchase, but if for any reason you're not, just contact us at support@bayte.com, and we'll help you return or exchange eligible items. Please keep the following in mind during the return process:
Returns must be received in original, unused condition with all original product packaging, receipts, and tags within 30 days of delivery date. There are no restocking fees.
Reasons for Return
Order Cancellation
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Processing Time: After you purchase any products from us, it will take 1-2 business days to process them.
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Cancellation Window: You can cancel your order as long as you do so within 1-2 business days.
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Before Shipping: To cancel an order before it is shipped, please contact our customer care team at support@bayte.com. We will process your cancellation request and issue a full refund to your original payment method.
Damages and Defects
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Inspection: Please inspect your order when it is delivered..
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Report Damage: Please report the issue to us immediately by emailing support@bayte.com, including the following in your email:
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Your order number
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A brief description of the damage or defect
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Photos clearly showing the issue
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Resolution: We will swiftly arrange for a return, replacement, or refund based on your preference.
Change of Mind
We want you to be completely satisfied with your purchase, but if for any reason you're not, just contact us at the email above, and we'll help you return or exchange eligible items. Please keep the following in mind during the return process:
Returns must be received in original, unused condition with all original product packaging, receipts, and tags within 30 days of the receipt date. There are no restocking fees.
Please contact our customer care team to initiate the return process.
Exchanges
For an exchange, please return the item you have, and once the return is accepted, you can make a separate purchase for the new item. We’ll send you a return shipping label and instructions on how to return the product.
Wrong Product Received
If you receive the wrong product, please contact us at support@bayte.com immediately. We will cover the return shipping costs and ensure the correct item is sent to you promptly.
Return Process
Contact Us
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Please contact our customer care team at support@bayte.com and provide your order number and details about the reason for the return.
Packaging and Shipping
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Condition: Please ensure you return your product in unused condition with all original product packaging, receipts, and tags.
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Approval: If your return is approved, we’ll send you a return shipping label and instructions on how to send your package back to us. Items sent back to us without first requesting a return will not be accepted.
Refunds
- Refund Timeframe: Once we receive and inspect your return, we’ll process your refund within 7 business days. You’ll receive a confirmation email once the refund is issued.
- Refund Method: Refunds will be issued to the original payment method. If you used a gift card, the refund will be applied to the gift card first. The amount refunded will reflect any initial discounts and promotions.
Customer Support
If you need further assistance, please don't hesitate to contact us at:
Email: support@bayte.com
Phone: 202-417-8799
Company Information
Loek Group LLC
DBA: Bayte
Address: 225 East 34th Street, Apt 12G, New York, NY 10016, United States
Business Hours: Monday-Friday: 9am-5pm EST